What qualifies
We consider a remedy only when merchandise is delivered damaged, defective, incorrectly supplied, or materially inconsistent with its description. A change of preference, scent choice, duplicate or accidental purchase, or another no-reason request does not qualify for return or refund.
Deadline and proof
Send the request no later than 30 days from delivery. Provide the order number, an explanation of the issue, and clear evidence such as photographs of the merchandise, external packaging, and delivery label where applicable.
Authorization and outcome
Wait for written return instructions; an item sent without authorization is not automatically accepted or refundable. After reviewing a complete request, we may ask for further details. An approved claim may receive a replacement, store credit, or refund to the original payment method. The provider determines when an approved refund appears.
Email: monicaangiemarisol38@gmail.com
Mailing address: 726 Market St, Tacoma, WA 98402, US
Phone: (978) 432-4154